🛒 Refund & Returns Policy

Thank you for shopping at Qivo!

We want you to love your purchase — but if something isn’t right, we’re here to help.
Please read our Refund & Returns Policy carefully to understand how we handle returns, exchanges, and refunds.

🔁 Easy Returns

If you’re not completely satisfied with your order, you can return most items within 7–14 days of delivery (depending on the product category).
To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging.

  • All tags, labels, and accessories must be intact.

  • You’ll need to provide proof of purchase (order number or receipt).

🚫 Non-Returnable Items

Certain items can’t be returned for hygiene or safety reasons, including:

  • Personal care & hygiene products

  • Undergarments & swimwear

  • Perishable goods (food, flowers, etc.)

  • Customized or personalized products

If a product is non-returnable, it will be clearly mentioned on its product page.

💸 Refunds

Once we receive and inspect your returned item, we’ll notify you via email.
If your return is approved:

  • A refund will be issued to your original payment method within 5–10 business days.

  • Shipping and handling charges are non-refundable, unless the return is due to a defective or incorrect item.

📦 Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.
If you’d like to exchange your product for the same item, please contact our support team before returning it.

🚚 Return Shipping

  • Customers are responsible for return shipping costs, except in cases of defective or wrong items.
  • For smoother processing, we recommend using a trackable shipping method.

💬 Need Help?

Our customer care team is always happy to assist!
If you have questions about your order, returns, or refunds, please contact us at:
📧 Email: qivo.pk@gmail.com
🌐 Website: www.qivo.pk
📞 Phone Number: (+92) 325-0001528

✅ Our Promise

At Qivo, your satisfaction is our priority.
We’re committed to making your shopping experience smooth, transparent, and worry-free — every time you shop with us.